Reintroducing fares in July follows New Zealand's excellent response to COVID-19 and the recent removal of physical distancing measures under alert level 1. Their passengers, drivers, staff on trains and at station kiosks can now safely interact again. Advice from the Ministry of Health has confirmed that it is safe to handle cash, provided this is done responsibly. Good hand hygiene remains essential, with passengers and staff continuing to wash or sanitise their hands as soon as they can before, during and after travel.

They are asking passengers to use contactless payments wherever possible, snapper on buses, monthly passes or 10-trip tickets on trains and eftpos on ferries. Where cash needs to be used they are encouraging people to use exact change to reduce unnecessary handling. A snapper App for android phones is available and an iPhone app is being launched within the next month or so. Monthly and 10-trip train tickets will be available for sale from train station windows from Monday 22 June.